Terms & Conditions

By purchasing from this website, you, the customer agree to:

1. Register a real name, phone number, email address, payment details and other requested information.

2. Being over 16 years of age.

3. Provide a UK delivery address. PO Box numbers, hotels and some other accommodation addresses may not be accepted.

4. Possess a valid credit or debit card issued by a reputable bank.

5. Authorise us to hold information, including but not limited to payment information and purchase history in order to validate payments, obtain initial credit card authorisation, authorise individual purchase transactions and to authenticate identity in the event of anti-fraud checks. We will not distribute this information to any outside parties.

6. Accept the terms and conditions, by which customers agree to all our policies of sale, and confirm they have read, understood and accepted our  ‘Returns’ and ‘Delivery’ policies.



Payment to Ashton House is via secure online service Paypal. We accept most major credit and debit cards.

(VISA - Master Card - VISA Delta - Maestro - American Express)



All orders placed are subject to these Terms and Conditions, subject to stock availability and payment clearance. By placing an order, you are accepting the final total price, including delivery charges. Once your order has been accepted, you will receive a conformation email.

By placing an order, you agree to provide information including, but not limited to: full name, UK billing address, UK delivery address, telephone number, card number, card start and expiry dates, card security number and occasionally issue number. Without this information we may not be able to process your order.

If there are any problems regarding your order, we will contact you by telephone or email as soon as possible. 

The dispatch of ordered goods marks the completion of the contract between you and Ashton House.



All prices include VAT at 20%.

We reserve the right to alter any prices, whether in increase or decrease of amount at any time. In the event of us listing an incorrect price, we reserve the right to refuse or cancel any orders placed of the product in concern, and we reserve the right to cancel or refund any card payment if the transaction has already been completed.

Ashton House reserves the right to remove or edit any materials, products, prices or content from this website at any time.

Total cost of your order is equal to the total costs of products ordered plus delivery charge.

By placing an order and validating a credit or debit card for payment, you are confirming the card is your and/or you have permission to use it.

If payment is not valid or is not accepted, Ashton house accepts no liability for non-delivery of orders.



All items are subject to availability. Whilst we do our very best to ensure we have all items in stock, we are a small independent business with limited storage space and stock numbers. On occasion this may mean we have sold out of an item which has not been updated on the website. If this is the case with your order, we will notify you as soon as possible by telephone or email and payment will be refunded immediately.



Every care has been taken to ensure all descriptions, measurements (which may be approximate), colours and prices are correct. Please note that colour appearances may vary according to monitor type, and may vary where natural products are concerned. Variations may occur in natural products and handcrafted items.



Please see Returns for our full returns policy. Some items, including personalised/bespoke items, and pierced jewellery are non returnable.


Faulty or Missing Items

We thoroughly check all items are in perfect condition before leaving us, however if in the unlikely event an item is faulty, please notify us within 7 days of receipt. We are not liable to replace any faulty items returned to us that have not been reported.

Replacements will not be dispatched until the original item has been received and thoroughly checked. 

We will obtain proof of postage, and are not liable to replace items for purchases that cannot be proven. Replacement of missing items is at our discretion. 



You have a statutory right to cancel your order within 7 days of placement. We will notify you once your order has been prepared for collection. If you wish to cancel your order before collection, please either email or telephone us at:


01932 252244

If you wish to return your order after collection, you must immediately return the items back to us (at your cost) within 14 days, following the directions in our Returns policy.