Lockdown Returns Policy

We will take every care to ensure your items reach you in perfect condition. We hope that you love your purchase, however, if you are unhappy for any reason, you may return the item to us within 14 days.


Please note personalised/bespoke items, and pierced jewellery are non returnable.


Unwanted Items

Unwanted items that have been purchased online may be returned to us for a refund within 14 days after receipt of goods. Items paid for using a PayPal account will be refunded back into the same PayPal account. During this unprecedented time while our shop remains closed, you must contact us to arrange drop-off of your return. Upon receipt of goods in their original condition, we will action your refund.


Faulty Items

We always check items before collection, however if in the unlikely event your item is faulty, please notify us within 7 days of receipt, by either emailing us at returns@ashtonhouseliving.co.uk, or telephoning us on 01932 252244.

Faulty items must be returned to us within 14 days of receipt, for a full refund. Orders made using PayPal will be refunded back into your PayPal account.

Faulty items must also be returned to our Hersham store, with proof of purchase.


Returns are subject to product being returned in perfect condition, with any original packaging intact. We cannot accept returns for customer damaged items. ITEMS MUST BE ACCOMPANIED WITH PROOF OF PURCHASE.