Lockdown Returns Policy

We will take every care to ensure your items reach you in perfect condition. We hope that you love your purchase, however, if you are unhappy for any reason, you may return the item to us within 14 days.

 

Please note personalised/bespoke items, and pierced jewellery are non returnable.

 

Unwanted Items

Unwanted items that have been purchased online may be returned to us for a refund within 14 days after receipt of goods. Items paid for using a PayPal account will be refunded back into the same PayPal account. During this unprecedented time while our shop remains closed, you must contact us to arrange drop-off of your return. Upon receipt of goods in their original condition, we will action your refund.

 

Faulty Items

We always check items before collection, however if in the unlikely event your item is faulty, please notify us within 7 days of receipt, by either emailing us at returns@ashtonhouseliving.co.uk, or telephoning us on 01932 252244.

Faulty items must be returned to us within 14 days of receipt, for a full refund. Orders made using PayPal will be refunded back into your PayPal account.

Faulty items must also be returned to our Hersham store, with proof of purchase.

  

Returns are subject to product being returned in perfect condition, with any original packaging intact. We cannot accept returns for customer damaged items. ITEMS MUST BE ACCOMPANIED WITH PROOF OF PURCHASE.

Christmas Returns Policy

In addition to our standard lockdown returns policy these extra terms apply to Christmas seasonal stock items.

 

Goods which are specifically seasonal may not be returned after 18TH DECEMBER, unless proven faulty.

Non-seasonal goods which are bought as Christmas presents can be returned under our 'extended Christmas gift terms' up to 9TH JANUARY, to allow you a returns period after you have given your gift at Christmas. Under these extended terms, items may be returned for EXCHANGE OR CREDIT ONLY.

ITEMS MUST BE ACCOMPANIED WITH PROOF OF PURCHASE AND BE IN ORIGINAL CONDITION.

If you require a gift receipt with your purchase, please contact us.

This does not affect your statutory rights.

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© 2020 Ashton House (London) Limited

2 Hersham Centre

Molesey Road

Hersham

Surrey

KT8 1TJ

01932 252244

shop@ashtonhouseliving.co.uk